If Paste fails to restore your previous subscription, please make sure that:
- you are logged in the with the same Apple ID that you used to purchase the subscription;
- your Paste subscription is still active.
You can check it in the “Subscriptions” page of your account.
Please note that you can only restore a subscription on the device that you used for purchasing. For example, if you purchased your subscription on Mac, you need to restore it on Mac as well.
If you are using Paste on multiple devices, please make sure that iCloud is enabled on all devices and that you are logged in with the same iCloud account. Additionally, iCloud Drive must be enabled on your device:
- on Mac, open System Preferences, click "iCloud" and make sure iCloud Drive is ticked. Furthermore, “Paste” must be checked under "Options...".
- on iOS, open the Settings app, tap *your account name* -> "iCloud" and ensure both iCloud Drive and Paste are enabled.
Please contact us if you still have any questions – we are always happy to help!